🔄 RETURN / REFUND / CANCELLATION POLICY

(Trycasual.in)

At Trycasual.in, customer satisfaction is our priority. This policy explains the terms under which returns, refunds, and cancellations are processed on our platform.

1️⃣ Returns Policy

• Products are eligible for return only if they are:
  • Delivered in a damaged or defective condition
  • Incorrect product delivered
  • Missing items in the order
• Return requests must be raised within 2 days of product delivery.
• The product must be unused, unwashed, and in original packaging with all tags intact.
• Certain products such as innerwear, personal care items, and hygiene-related products may not be eligible for return, unless damaged or defective.

2️⃣ Refund Policy

• Once the returned product is received and inspected, refunds will be initiated.
• Refunds will be credited to the original payment method used during purchase.
• Refund processing time:
  • 5–10 working days after approval
• Shipping charges are non-refundable, unless the return is due to a fault from the seller or Trycasual.in.

3️⃣ Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the order is shipped, cancellation requests will not be accepted.
• If an order is cancelled successfully, the refund will be processed as per the Refund Policy timeline.

4️⃣ Vendor-Based Products

• Trycasual.in operates as a marketplace platform.
• Return and refund eligibility may vary depending on the vendor’s policy.
• Vendor-specific return conditions will be mentioned on the product page wherever applicable.

5️⃣ Non-Returnable Items

The following items are generally not eligible for return:

• Innerwear and personal hygiene products
• Used or altered items
• Products damaged due to misuse or mishandling by the customer

6️⃣ How to Request a Return or Refund

To request a return, refund, or cancellation, customers can contact us at:

📧 Email: andamanshopping3@gmail.com, WhatsApp 7846013438

🌐 Website: https://trycasual.in

Please mention your Order ID, registered email/phone number, and reason for the request.

7️⃣ Policy Updates

Trycasual.in reserves the right to update or modify this Return / Refund / Cancellation Policy at any time without prior notice. Changes will be effective immediately upon

posting on the website.