🔄 RETURN / REFUND / CANCELLATION POLICY
(Trycasual.in)
At Trycasual.in, customer satisfaction is our priority. This policy explains the terms under which returns, refunds, and cancellations are processed on our platform.
1️⃣ Returns Policy
- Products are eligible for return only if they are:
- Delivered in a damaged or defective condition
- Incorrect product delivered
- Missing items in the order
- Return requests must be raised within 7 days of product delivery.
- The product must be unused, unwashed, and in original packaging with all tags intact.
- Certain products such as innerwear, personal care items, and hygiene-related products may not be eligible for return, unless damaged or defective.
2️⃣ Refund Policy
- Once the returned product is received and inspected, refunds will be initiated.
- Refunds will be credited to the original payment method used during purchase.
- Refund processing time:
- 5–10 working days after approval
- Shipping charges are non-refundable, unless the return is due to a fault from the seller or Trycasual.in.
3️⃣ Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once the order is shipped, cancellation requests will not be accepted.
- If an order is cancelled successfully, the refund will be processed as per the Refund Policy timeline.
4️⃣ Vendor-Based Products
- Trycasual.in operates as a marketplace platform.
- Return and refund eligibility may vary depending on the vendor’s policy.
- Vendor-specific return conditions will be mentioned on the product page wherever applicable.
5️⃣ Non-Returnable Items
The following items are generally not eligible for return:
- Innerwear and personal hygiene products
- Used or altered items
- Products damaged due to misuse or mishandling by the customer
6️⃣ How to Request a Return or Refund
To request a return, refund, or cancellation, customers can contact us at:
📧 Email: andamanshopping3@gmail.com, WhatsApp 7846013438
🌐 Website: https://trycasual.in
Please mention your Order ID, registered email/phone number, and reason for the request.
7️⃣ Policy Updates
Trycasual.in reserves the right to update or modify this Return / Refund / Cancellation Policy at any time without prior notice. Changes will be effective immediately upon
posting on the website.